Shipping policy

Last Updated: 7 September 2026

At Sicalu, we want your shopping experience to be as smooth after checkout as it was before it, so our shipping terms are kept clear and simple. Every order shipped within Australia ships free.

Shipping Locations

This shipping policy covers orders delivered within: Australia

Delivery Times

  • Order Cutoff Time: 5:00 PM (AWST). Orders placed after this time are processed on the next business day, which can add one extra day to the delivery estimate.
  • Order Handling Time: 1–2 business days (Monday to Friday). Once your order has been processed it is handed to one of our trusted carriers.
  • Transit Time: 5–7 business days (Monday to Friday)
  • Estimated Delivery Time: 6–9 business days

Please keep in mind that delivery times are estimates and can vary due to factors outside our control.

Carrier Services

We work with reliable carriers to deliver orders across Australia, including: Australia Post, StarTrack, and Aramex.

Shipping Costs

  • Free Shipping: Every order within Australia qualifies for free shipping, with no minimum order value.
  • Paid Shipping (if applicable): For any destination outside our free shipping zone, shipping costs are calculated and shown at checkout.

Delivery Issues

If your delivery is delayed, goes missing, or arrives with a problem, please contact our customer service team straight away. We will work with you and the carrier to make sure your order reaches you safely.

Tracking Your Order

When your order ships you will receive an email confirmation with your tracking number. You can follow your parcel at any time on our Order Tracking Page: https://sicalu.com/apps/trackyourorder

Changes to This Policy

We may update this Shipping Policy at any time. Changes are published on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated policy.

Questions? Visit our FAQ page or contact our customer support team and we will be happy to help.

Contact Information

Store Name: Sicalu
Store Address: 43 Dalvik Avenue, Merriwa WA 6030, Australia
Store Email: sicalu.info@gmail.com
Store Phone: +61468333510
Customer Service Hours: Monday to Sunday: 7:00 AM – 9:00 PM (AWST)
We do our best to reply to your e-mail within 1–2 business days.