Welcome to the Sicalu Frequently Asked Questions page. We want every part of shopping with us to feel easy, so we have gathered the questions we hear most often below. If you cannot find what you need, please reach out and we will gladly help.
1. How long will it take to receive my order?
Handling time is 1–2 business days, transit time is 5–7 business days, and the estimated total delivery time is 6–9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within Australia ships free with no minimum spend. See our Shipping Policy for more.
3. Where is Sicalu located?
Sicalu is an Australian based online business offering a curated selection of premium home decor, with shipping available throughout Australia.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Please contact us within 30 days of receiving your order and we will arrange it. Our Return Policy has the details.
5. Can I cancel my order after it is placed?
Yes. You have a 24 hour window after placing an order to cancel it. Contact support as soon as possible so we can stop the order before it is processed.
6. What is your return policy?
We keep returns simple and hassle free. Everything you need to know is in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, the refund is initiated to your original payment method within 7 business days. Exact timing can depend on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. All purchases are covered by a 30 day warranty. Details are in our Return Policy.
9. How can I contact customer support?
Use our Contact Us page or email us directly at sicalu.info@gmail.com.
10. Do you ship internationally?
Not at this time. We ship exclusively within Australia.
11. Do you have a physical store location?
No. Sicalu is online only, which lets us keep pricing competitive and offer a wider selection than a physical showroom could.
12. Can I place a bulk order for my business or organisation?
Yes, bulk orders are welcome. Contact customer support for pricing and arrangements.
13. What is the process for exchanging a product?
Exchange steps are set out in our Return Policy. Reach out to us and we will guide you through it.
14. How can I track my order?
As soon as your order ships you will receive a tracking number by email. You can follow your delivery at any time on our Order Tracking Page.
Contact Information
Store Name: Sicalu
Store Address: 28 Shortridge Way, Quinns Rocks, WA, 6030, Australia
Store Email: sicalu.info@gmail.com
Store Phone: +61468333510
Customer Service Hours: Monday to Sunday: 7:00 AM – 9:00 PM (AWST)
We do our best to reply to your e-mail within 1–2 business days.