Refund policy

Last Updated: 7 September 2026

At Sicalu, we want you to be genuinely happy with what you ordered. If something is not right, our return process is simple and hassle free.

Order Cancellations

You can cancel an order within 24 hours of placing it by emailing sicalu.info@gmail.com with your order number. After 24 hours we cannot guarantee a cancellation because the order may already be in processing, and once an order has been dispatched it can no longer be cancelled. If your order has already shipped, you are welcome to return it after delivery under the terms of this Return and Refund Policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to return it. To qualify, items must be:

  • Unused
  • In their original condition
  • Returned with the original packaging, tags, and accessories

Our support team will help you every step of the way. Restocking Fee: $0. We never charge restocking fees.

Return Policy Overview

  • Return Window: 30 days from the day you receive your order
  • Condition: Unused and in original condition with all packaging, tags, and accessories
  • Easy Returns: Our support team guides you through the process
  • Restocking Fee: None

Return Costs

Defective or Incorrect Products: There is no cost to you if the item is incorrect, was damaged by the carrier, or is defective in any way.

Change of Mind: If the wrong item was ordered, it does not fit, or it is simply no longer wanted, the customer is responsible for the actual return shipping cost. Original shipping costs are not refundable.

How to Return an Item

  1. Contact Us: Email sicalu.info@gmail.com with your order number and the reason for the return.
  2. Pack Your Item: Repack the item securely in its original packaging with all accessories, tags, and documents.
  3. Send It Back: Ship the return following the instructions in your return authorisation email, using the carrier or method recommended there.

Refund Process

  • Inspection: When your return arrives we inspect it to confirm it meets the return criteria.
  • Refund Timing: Once approved, your refund is processed. Please allow up to 7 business days for it to be initiated to your original payment method; timing after that depends on your bank or payment provider.

Exchanges

We are happy to exchange items. To swap for a different size, colour, or product, email sicalu.info@gmail.com and we will arrange a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, email sicalu.info@gmail.com with your order number. We will investigate with the carrier, and if the parcel is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non-Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non-returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Changes are published on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated policy.

Questions? Visit our FAQ page or contact our customer service team for help.

Contact Information

Store Name: Sicalu
Store Address: 43 Dalvik Avenue, Merriwa WA 6030, Australia
Store Email: sicalu.info@gmail.com
Store Phone: +61468333510
Customer Service Hours: Monday to Sunday: 7:00 AM – 9:00 PM (AWST)
We do our best to reply to your e-mail within 1–2 business days.